1. Return Policy We offer a 14-day return window from the date your purchase was delivered. If 14 days have elapsed since the delivery, we regretfully cannot provide a refund or exchange.
To be eligible for a return, your product must be unused, unopened, and in the same condition that you received it, including original packaging.
2. Non-returnable Items The following items are non-returnable:
- Any item returned more than 14 days after delivery.
- Any item that has been opened or used.
Please note that to finalize your return, we require a proof of purchase. Avoid sending your purchase back to the manufacturer.
3. Partial Refunds In certain cases, only partial refunds may be granted. For instance, any item not in its original condition, items that are damaged, or items missing parts due to reasons not our fault.
Please note that buyers are generally responsible for the return shipping cost.
4. Damaged or Broken Items If you receive a damaged item, please inform us within 24 hours of delivery by emailing support@thepremiumway.com.au. Be sure to include images of the exterior packaging, the internal cushioning within the box, and detailed images of the damaged product. We cannot replace or refund these products if they are not reported within 24 hours of delivery.
5. Refunds Process After we receive and inspect your returned item, we will send you an email notification. This email will also notify you about the approval or rejection of your refund.
If your return is approved, we will process your refund in the form of store credit, usable for future purchases.
6. Delayed or Missing Refunds If you have not received your store credit, please:
- Recheck your email.
- Contact your bank, as there may be some delay before your store credit is officially posted.
If you have completed these steps and still haven't received your store credit, please contact us at support@thepremiumway.com.au.
7. Sale Items We can only provide refunds for regular-priced items. Regrettably, sale items cannot be refunded.
8. Shipping for Returns To return your product, email us at support@thepremiumway.com.au, and we will provide you with the necessary details.
Please note that you will be responsible for paying the shipping costs for returning your item. These costs are non-refundable. If you receive a store credit, the cost of return shipping will be deducted from your refund.
Delivery times for exchanged products may vary depending on your location. If you're shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance, as we can't guarantee that we will receive your returned item.
This return policy is to be interpreted and applied with our commitment to provide you with the best customer service. We appreciate your understanding and cooperation.
