Frequently asked questions
Learn more about our flavours site.
Why a Separate Website?
Shisha tobacco is regulated under national and state laws, including limits on advertising, imagery, and payment processing. To operate legally and transparently, we manage all flavour sales through a secure, stand-alone platform.
You must be 18 years or older to enter or purchase from the flavours site. Age verification may be requested before dispatch.
How Can I Purchase from Both Stores Without Paying Double Shipping?
Some customers prefer to order from both our main site and flavours site — and we get it. To combine shipping and avoid paying two delivery fees, here’s the easiest way to do it:
Step 1: Place your order on the main store as a delivery order.
Step 2: Immediately place your order on the flavours store as a pickup order.
We ask you to select pickup on the flavours store so you don’t get charged twice for delivery. Behind the scenes, our team will match the name on both orders — and as long as the name is the same, we’ll ship everything together.
Simple, fast, and no double fees.
What to Expect on the Flavours Site:
- No product images or descriptions, in line with Australian law
- Fast national delivery, including next-day express when not combined.
- Secure checkout via PayID, Bank Transfer, and Osko
Why Do You Only Accept PayID and Bank Transfer on the Flavours Site?
Due to legal and financial service restrictions, PayID and bank transfer are the only approved payment methods allowed for tobacco-related items. These methods are secure, traceable, and fully compliant with Australian law.
Can I Shop In-Store Instead?
Yes — you're always welcome to shop flavours and accessories in-person at our Melbourne location.